Customer Support Representative Trainee

Customer Support Representative Trainee 

(m/f) | Lisbon

Paid Internship

Applications submission till the end of August:

What can I do here?

  • Be accountable for customer support and issues management processes, having the opportunity to manage and support an outbound & inbound partner, acting as a facilitator to ensure service requests’ fulfilment and customer satisfaction in multi-geography customers base;
  • In the quest towards customer support excellence you will be our specialist in analyzing agents’ performance and customer feedback to identify and implement the necessary actions and improvement in the product, the operation knowledge base, scripts and tools and in agents’ training and development;
  • Act as the interface on determining the cause of the problems, selecting and explaining the best solution to solve it and expediting the correction to the technical team, following up to ensure resolution, and prevent incidents from happening;
  • Integrating an innovation company as Vortal with a new innovation lab you will learn, develop and implement digital transformation and innovative solutions to increase customer support effectiveness efficiency and satisfaction;
  • Ensure Customer Care KPI’s to achieve the satisfaction of internal and external customers and the full engagement and high level of motivation of both the partner and the operators;
  • Attract potential customers and recommend potential products or services acting as leads generator for the sales teams;

How can I become better by joining Vortal?

  • Career perspectives à we are a fast-growing Company!
  • Join an international business, present in 12 countries with an international culture (+10 nationalities).
  • Integration in an innovative Company, with its own Innovation Lab and 10% revenue invested in R&D;
  • We invest in a solid onboarding and training our Team!;
  • Very competitive bonus according to results delivered.

What is expected of me?

  • Degree in Management or equivalent;
  • Ability to work in a team, being ambitious and proactive;
  • Critical and analytical spirit, fast-learner, with great communication skills!
  • Quality Focus, Problem Solving, Documentation Skills, Multi-tasking
  • Dynamism and results oriented;
  • Autonomy and Accountability;
  • English proficiency (required), Spanish proficiency (valued).

More about Vortal

VORTAL is a worldwide leading company offering eSourcing and eProcurement solutions. In our cloud eMarketplace, thousands of public and private buyers connect, every day, with an international community of qualified suppliers to make business.

VORTAL is rated by Gartner in the Magic Quadrant for Strategic Sourcing Suites, mentioned by Forrester and Spend Matters as a top player in the market and has been consecutively distinguished as one of “100 best companies to work in Portugal”, in a survey carried out by Everis and Exame magazine, and was also awarded with “Índice da Excelência” by Neves de Almeida and Human Resources Portugal as “The Best Place to Work” in the IT, Telcom & Media sector.

Applications submission till the end of August: